Terms & Conditions – Mahzambd.com

1. Overview

Mahzambd.com is a trusted and secure e-commerce marketplace in Bangladesh. Customers and suppliers can buy and sell a wide range of products online. We focus on affordable pricing, operational excellence, and superior customer service to ensure the best online shopping experience.

Effective Date: 1 March 2021
Contact: [email protected]

2. Acceptance of Terms

By accessing or using Mahzambd.com, you agree to follow our Terms & Conditions. If you disagree with any part of these terms, please do not use our website. We reserve the right to update or modify these terms at any time, and the latest version will always be available on our website.

These terms apply to all users including customers, sellers, merchants, and content contributors.

3. General Conditions

  • Users must be of legal age or have consent from a guardian.
  • You may not use our site for illegal activities or transmit viruses/malicious code.
  • Unauthorized use, reproduction, or resale of any part of our services is prohibited.
  • We reserve the right to refuse service to anyone at any time.

4. Products, Availability & Delivery

Product Availability: All products are subject to stock availability. If a product is unavailable after ordering, our customer support will suggest alternatives or full cancellation.

Delivery Timeline:

  • Inside Dhaka: 24 hours (flexible)
  • Outside Dhaka: 3–5 days (flexible)
  • Delivery times may vary due to stock or supply chain issues.

Pricing: Prices are subject to change without notice. Any discrepancy in pricing will be communicated before dispatch. Mahzambd.com is not liable for price changes or service modifications.

5. Payment Methods, Delivery Charges & EMI

Payment Methods:

  • Cash on Delivery: Available
  • Card on Delivery: Not Available
  • Online Payment Gateway: Not Available (per company policy)

Partial Payment: Certain high-value items may require full or partial advance payment.

Delivery Charges:

  • Inside Dhaka: Free or chargeable (per company policy)
  • Outside Dhaka: Based on parcel size and weight

EMI on Bangladeshi Credit Cards: (Not active currently)

6. Order Processing & Tracking

  • Customers receive email/SMS notifications for all orders.
  • Orders may be pending, processing, shipped, or cancelled based on stock and payment verification.
  • Orders with fraudulent information or suspicious transactions may be held or cancelled.
  • For refunds, email: [email protected]

7. Returns & Refunds

  • Products may be returned within a specified return window (as per product category).
  • Refunds will be processed after inspection of returned products.
  • Damaged or defective items will be replaced or refunded.

8. Privacy & Data Security

  • Customer data is collected and used according to our Privacy Policy.
  • Sensitive information like credit card details is securely handled.
  • Data may be transmitted for delivery or payment processing only.

9. Intellectual Property

All content on Mahzambd.com, including images, text, and logos, are owned by Mahzambd.com. Unauthorized copying or use of content is strictly prohibited.

10. Contact Information

For questions or concerns regarding these Terms & Conditions:
📧 Email: [email protected]
📞 Phone/WhatsApp: 01917083450